Version date: 16 September 2022




About Tikado terms and conditions

The terms and conditions set out below shall govern your use of Tikado. It will set out your responsibilities and rights as well as ours. Those terms shall be observed at all times.

By installing and using Tikado, you agree to be bound by the Terms and Conditions set out in this document. You also agree with other applicable terms, conditions and policies herein referenced.

Should you not agree to be bound by those terms, please do not use Tikado and uninstall the app if you have already installed it.

Changes to the Tikado Terms and Conditions

Tikado Terms and Conditions and Privacy Policy are subject to change without notice. It is your duty and responsibility to keep yourself abreast of and agree to the updated and latest applicable terms and conditions.

Should you not agree to be bound by the updated terms, conditions and policies, immediately discontinue your use of Tikado and uninstall the app if you have already installed it.

Other applicable Policies, Terms and Conditions

These terms should be read in conjunction with

Third party websites and platforms

In some instances you may be redirected from Tikado to third party platforms and websites. In these instances, your access and use of those platforms and websites will also be governed by the respective platform and website’s own set of terms of use and policies. 

During your use of Tikado, you may be redirected to third party websites, platforms and social media pages. We have no control over their contents and cannot be held liable for any claims or damages related to the use of their websites, platforms and social media pages.

You are solely responsible for the personal data you provide to those platforms which use shall be governed by the third party provider’s terms and policies. You shall understand and agree to their terms and policies prior to consulting and using their platforms.

Our use of third party links does not represent any association between Tikado and the third party beyond the object of their presence on Tikado.

What is Tikado

Tikado (Tikado Solutions, The App, App, Platform) is set of free to use digital services delivered through a web portal and a mobile app available on the main app stores (Google play store, Apple app store and Huawei app gallery). It may also be made available on other app stores that exist and will exist in the future.

Tikado is a set of Retail engagement, rewards and loyalty solutions ranging from referral programs, loyalty points wallets, lucky draws, roulette, quizzes and surveys. The set of solutions made available through Tikado may evolve, change or be discontinued without prior notice, either personally to you or generally though our various communication channels.

Tikado is owned and managed by Appsolut Ltd, a company incorporated in Mauritius under BRN C19168963 and having its registered office at No. 2 Morcellement Maison Blanche, Pamplemousses, Mauritius.

Tikado coins

Tikado coins (Ticoins) is the token used by Tikado. You can accumulate Ticoins through the various activities proposed by Tikado and exchange them for gift and rewards made available to you by Tikado through the App.

Ticoins is made solely and exclusively for the use of Tikado solutions. Ticoins have no monetary value whatsoever, whether directly or inferred and cannot be redeemed or exchanged for cash or other consideration of any kind.

While through your use of Tikado, you will accumulate and exchange Ticoins, the Ticoins will, at all time, remain the sole property of the Tikado partner allocating them to your account.

To access our services, you have to create an account on Tikado. Your warranties to us are as follows:

  • You agree to furnish true and correct information on your onboarding to the app.
  • You will keep those details relevant and up to date where a change occurs.
  • You will amend your account to apply all changes in your furnished details and notify us of such changes where you cannot amend the details yourself.

We reserve the right to block, suspend and delete your account, without notice and the need to justify ourselves to you where we come to notice or suspect any unlawful use of the app or where you have breached our terms and conditions.

We reserve the right to reinstate or not your account further receipt of proof that the activities or breach or suspected activities or breach have ceased or been corrected.

We reserve the right to cancel your account and cancel all the Ticoins you accumulated if your account remains inactive for a period of twelve months or more. Inactivity can be determined by your access to your account or an activity leading to acquiring and exchanging Ticoins for rewards on Tikado.

Your account may also be deleted upon request done by email on hello@tikado.mu. Those requests shall be entertained within 30 days of the request. Upon deletion request, it will not be possible to reinstate your account or Ticoins previously associated with your deleted account.

Should you be eligible to have a new account with us and willing to have a new account, you will have to create a new account by signing up again on the app.


Tikado provides rewards exchangeable against Ticoins accumulated during your use of Tikado App. The Ticoins amount required to redeem rewards proposed by Tikado is set exclusively and solely by Tikado and is subject to change without notice.

Tikado works with different providers for the Rewards proposed on the App. While we endeavour our best to ensure that all rewards presented in the app are obtainable from the partners at the time of redemption, the rewards may still be unavailable due to factors outside of our control and influence.

For ease of use, we will however provide, to the best of our abilities, means and methods to confirm availability of selected rewards prior to redemption.

Tikado role with regards to rewards is limited to confirm your eligibility for the selected reward to the reward provider. We are not part of the exchange between you and the provider and cannot accept any responsibility or liability whatsoever related to the quality, warranties linked to the reward item provided by the suppliers or any other conditions negotiated between you and the supplier.

The reward transaction should be considered as a normal commercial transaction between you and the provider.

Unless otherwise stated, our association with the rewards supplier is strictly limited to the provision of rewards to our user under the current terms and conditions.

Rewards terms and conditions

  • Our responsibility is limited to making the rewards available against the set points value
  • The Rewards should be treated as you would normally treat a commercial transaction with the selected vendor. Their terms and conditions will apply.

Contacting Tikado

For queries, feedback and issues resolution, you shall get in touch with Tikado by email on hello@tikado.mu or by phone on +230 58032882.

Applicable Laws

The use of Tikado is governed by Mauritian law. Any matter or dispute, whether legal or commercial ,arising from the use of Tikado shall be exclusively dealt with under the jurisdiction of the courts of Mauritius.

Keeping your account safe

Your account will hold your Ticoins which can be used to redeem rewards with or without monetary value. Anyone having access to your account will be able to use your Ticoins.

While your account is secured by an email and password authentication and other mechanisms we might implement in the future, the login is persistent and you have to manually log out after use to enforce the authentication on subsequent access.

It is your sole responsibility to apply the level of security you deem necessary to ensure that your account is not accessed by any unauthorised third party or misappropriated.

It is also your sole responsibility to ensure that your login credentials are kept safe at all times. Should you know of or suspect any unauthorised access to your account, you should reset your password immediately and inform us of the actual or suspected unauthorised access. We will agree on the correct course of action to secure your account and prevent unauthorised accesses.

Intellectual property, Trademarks and Copyrights

Tikado website and mobile app and other materials contain copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound (The materials) which are protected by copyright, trademark, and other intellectual property laws.

The copyrighted materials, trademarks, and other intellectual properties are either owned by Tikado or Tikado has been granted a limited use license from their respective owners.

Unless duly authorised by the material owner, you are not authorised to copy, use, reproduce, modify or take any action that would normally require the authorisation of the respective property owners.

Tikado accepts no liability from either you or third parties related to copyrights or other legal claims made against you for unauthorised use of the materials presented on Tikado. You are solely liable for your use of materials presented to you in Tikado App.

Your Data and Privacy

Our use of your data is governed by our privacy policy which you need to read, understand and agree to before starting to use Tikado. The Privacy policy can be accessed at https://tikado.mu/tikado-privacy/

Disclaimers and limitation of liability

  • All liability limitations mentioned in these Terms and Conditions are conditional to them being permissible by Mauritian Law.
  • All contents and information provided on Tikado Solutions are for your information only and should not be used as a basis for decision making. We accept no liability for any loss arising from your use of Tikado or your inability to use our services for whatever reason, be it within or outside our control.
  • You are solely liable for any unlawful use of Tikado or any use that may lead to claims and damages from third parties.
  • You agree that should you find any content or material that infringes your rights as a natural person or as an organisation you will notify us to correct the situation before taking any sort of legal or commercial action.
  • You agree to defend, indemnify and hold harmless Tikado, its respective shareholders, directors, officers and employees from and against all claims and expenses, including attorneys’ fees, arising out of or related to any rewards you redeem through the app, or any Statements submitted or posted by you, in connection with the App or any use of the app which is in violation of these Terms.
  • You agree that, should part or parts of these terms be ruled as non applicable by court, the other parts shall still be applicable and enforceable.